Acceptance of Terms
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
Refund Policy: There will be no refunds for any reason. All merchandise sold by Creative Mate Design is sold as-is without any guarantee. Products will constantly change and upgrade. For print product, once the products used, there will be no refunds or reprint for any reason. All Hardware will not be replaced/fixed if broken past the 5 day Grace period (after receiving the product) . Opening up products with intentions of modifying/fixing parts will void all warranties. All equipment that is not used incorrectly will not be refunded. By making a purchase with 25-8 Printing, you are confirming that you have read and understood our no refunds policy. All Sales Final.
Cancellation Policy: To cancel an order you have placed with Creative Mate Design, you must contact customer support by email: (CreativeMateDesign.com) or by phone (702-754-5052). This must be done before the file is sent to the printer. The order status will determine if the product is next in queue for printing. Every effort will be made to accommodate the cancellation of your order as long as it has not yet printed. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item. Any later than 3 business days return, will not be refunded, and the product will be sent back to the customer.
In order to cancel your order:
Contact Creative Mate Design Staff and request to cancel. Have your account number ready. Once your order has been canceled, we will send you a confirmation email. Also, the return label must be active in 3 business days starting from the day that label has been provided to the customer.
Delivery / Shipping Policy: We reserve the right to update and revise these Shipping Policy and Guidelines without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. Please make sure that you review it frequently as anytime you place an order with Creative Mate Design the current Shipping Policy and Guidelines will apply.
Repackaging or upgrade shipping will charge $15 for the service fee. All replacement will be sent as the shipping method shows on invoice any upgrade will be on customer own cost.
If your order is produced at a Creative Mate Design facility that is close to your location, you may be able to either pick up your order or take advantage of our local delivery service option.
Creative Mate Design ships all packages via UPS or FEDEX. Our standard shipping level is Ground, but you may select to use an alternative method of shipping during the ordering process. Our shipping charges are based on the rates charged by FEDEX as they may vary from time to time. Saturday delivery is available at an additional charge. Please contact our shipping department for more information regarding Saturday shipping since pricing for Saturday delivery change drastically. All orders are shipped FOB shipping point, which means ownership and risk of loss transfers to you once we deliver the print products to our shipping carrier. If you elect to pick up your order, ownership and risk of loss / damage will transfer to you when you (or your agent) take possession of the order. If you take advantage of our local delivery option, ownership and risk of loss will transfer to you when you (or your agent) accept delivery, or when we leave the order if delivery without a signature has been authorized.
Unfortunately, we cannot use a customer’s personal account with UPS/FEDEX or any other carrier.
The estimated delivery time for any given shipment will vary according to the method of shipping you choose and/or by your location. Please note that although we make an effort to meet the estimated delivery times, because we use a third party shipping service we are not able to guarantee a specific delivery date or time. If you have time sensitive materials, please make sure you allow sufficient time to receive your order.
Same-Day Printing is available during 9am-12pm PST. All orders after 12pm, will be finished Next Day + 1 . All orders are completed within the factory timeline.
If you select a shipping service level other than UPS/FEDEX Ground the delivery date will correspond to the service level chosen. Again, the delivery date does not include the day of pickup. If you select 3 Day Select, 2nd Air Day, Next Day Air, or some other UPS/FEDEX special delivery level (or their equivalent) this means that UPS/FEDEX is guaranteeing its shipping service within the time period selected. Note that only these special accelerated shipping services are guaranteed by UPS/FEDEX within the UPS/FEDEX time frames given. UPS/FEDEX Ground is NOT guaranteed to deliver within the estimated arrival time. If there is any shipping damage, Creative Mate Design does not take any responsibility for it, because the shipping delivery is not in our control, we can not stop or prevent it happen.
Your estimated shipping time is in addition to the order turnaround time you selected during the order process. Add the turnaround time and estimated shipping time together to estimate the actual delivery date. Click here for the turnaround time choices.
If you have dated or time sensitive material please plan accordingly; leave plenty of time to receive your order. We strongly suggest that in such circumstances you do not rely on UPS/FEDEX Ground delivery.
Because UPS/FEDEX does not ship to a Post Office box, it is your responsibility to verify that an actual street address has been entered, and that it is the correct and accurate address (including zip code) for your delivery. We strongly recommend that you include a telephone contact number in your shipping information. We are not responsible for any delays, losses or increased delivery charges caused by mistaken or incorrect delivery addresses.
Please verify that your payment information has been correctly entered. Shipments may be delayed because of improper credit card information and we are not responsible for any delay or loss associated with this.
Holidays may affect and delay your shipping times. Please take holidays into account when estimating your package delivery time.
If a package is not delivered due to a customer refusal (which would include a failure to pick up the product from UPS/FEDEX, if applicable) or an error made by the customer, e.g., not submitting the proper shipping address, it may cause the package to be reshipped (with the corrected address if applicable), and you will be charged an additional shipping fee for this reshipment. You may also incur additional fees as a result of the inability of UPS/FEDEX to deliver the order, as well as return fees. Even if you decline to have a product reshipped, you will continue to be responsible for the product cost, original shipping and any additional fees incurred as a result of the product being returned, and you consent to these fees being charged against the credit card used for the transaction.
Country of Merchant: Must be within the U.S.
Creative Mate Design guarantees that its prints will meet CMYK industry standards. We cannot guarantee “match-print” color fidelity and cannot prevent slight color shift throughout an order. Because we cannot control the color reproduction of a customer’s computer monitor, we cannot guarantee that the actual print color will precisely match any preview as it appears your monitor. Creative Mate Design is not responsible for any color shift in converted photographs (RGB images) with black, near black, or gray tones. Color shifts from a perceived black or gray must be addressed prior to file submission. Proofs do not guarantee black, near black or gray final output. *We are not offering any color match service*
All prices and dollar amounts on this Website are in United States dollars. Products have a minimum charge for all printed items. creativematedesign.com presently accepts the following credit cards: VISA, MasterCard, American Express, and Discover. We reserve the right to stop accepting credit cards from one or more issuers.
Orders are nonrefundable more than 5 days after date of received.
For orders shipped via Flat Rate or UPS/FEDEX Ground, we will issue a full refund for returned products that has factory defective. Shipping fees for return of the merchandise are the responsibility of the customer. Items being returned must be in original packaging in new condition for a full credit to be issued. A copy of the invoice must be included with any returned items. Please send any returns to our address printed on your invoice with indication of reason for return. Please e-mail with any questions you may have about returns.
creativematedesign.com will not refund shipping for packages refused by the customer, and these orders are subject to a 20% restocking fee. International shipments that are refused will be treated as abandoned and will not be refunded.
No warranty & exchanges for orders 5 days after date of purchase. Shipping fees and difference in price are the responsibility of the customer. Warranty only covers 5 days after purchase, after the 5 days has past, the warranty is void. Items being exchanged/returned must be in original packaging in new condition for a full credit to be issued. If said item is out of stock or no longer available after 5 days, said item cannot be exchanged/returned and warranty is void. No warranty & exchanges for stand product’s carrying case/bag/box. A copy of the invoice must be included with any returned items. Please send any returns to our address printed on your invoice with indication of instructions for exchange. Please e-mail with any questions you may have about exchanges.